Blue screen on nokia windows phone

In some cases, the only way to fix your phone is to perform a factory reset.

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. Scroll to and tap the settings menu. Select about under the settings menu.

Nokia Lumia Troubleshooting - iFixit

Scroll down and tap "reset your phone". Remember that your personal content will be erased, so only continue if you have saved the data you need. Tap yes twice, and the device should reset to factory settings. Sometimes the phone will just reboot without any warning or indication.

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The problem might simply be a loose battery, or a malfunctioning one. The phone might restart randomly as a result of the battery not being secured properly. A loose battery might lose contact and restart the phone. Find and fold a piece of paper and put it between the opposite side of the battery contact and the phone to keep the battery firmly immobile. Test the battery by shaking the phone.

Repeat this until battery is secure and the phone does not restart when jostled. It might be the case that your battery is old and unable to hold a charge properly. In this case, replace the battery. I love how all of these say "back up the phone". That isn't helpful with a dead handset.

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Edit Options History. Student-Contributed Wiki An awesome student from our education program made this wiki. Blue Screen of Death. Sim Card Fault. Hardware Malfunction. Frozen Phone. Software Malfunction. Improperly Seated Battery. Internet Not Working. Wi-Fi Turned Off. New Wi-Fi Source. Weak Connection. Malfunctioning Device. Random Restarts.

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  • My Nokia Lumia is frozen (the software isn't working): returning to factory settings.
  • Nokia Lumia 521 Blue Screen and can't do a factory reset due to it boot looping.!

Sometimes songs appear twice, or even three times. Unfortunately, this can be a tricky problem to solve. A lot of people suffer from a flaw in the WP8 system which caused the available storage to gradually fill up. Unfortunately, this category fills up and there is no way of clearing it out without wiping the phone. Sometimes updates do not come through to your device like they should. This can result in issues with apps like Facebook or WhatsApp where no notifications come through, but when you open the app there are a ton of updates queued up. Many Windows Phone 8 users have been complaining about push notifications not working properly on the platform with a number of popular apps.

There are some things you can try. Share on Facebook Tweet this Share. Black screen during calls A lot of few people have encountered persistent problems with their screen going black whenever they make or receive a call on their Windows Phone 8 device. Potential fixes: This is likely an issue with the proximity sensor. Give it a wipe or try using compressed air on the top edge to blast any dust away. Some people have reported success by pushing on the screen where the proximity sensor is located.

20 common problems with Windows Phone 8, and how to fix them

You could ask for a replacement unit, although some people have encountered the same issue on more than one device. Camera not working Some people have had problems with their camera on their Windows Phone 8 device. Try pressing and holding the camera button for a couple of seconds and see if that starts it. Press and hold the volume down button and the power button together for 10 seconds.


Your phone will restart and the camera should be working again, but the problem might reoccur. Duplicate songs A lot of people have run into issues with their music collections on Windows Phone 8 devices. A few people have found that turning off Xbox Music cloud collection helps. Potential fix: Make sure that you have a complete back up of your music collection. Now delete all of the music on your phone and on your SD card. Put the SD card into your PC and reformat it. Create a folder called Music on the blank card and manually drag and drop all the music you want into that folder.

Nokia Lumia 521 Troubleshooting

Now put the SD card back into your phone and wait for it to update. When you want to add new tracks take the SD card out of the phone and put it in your computer and drag and drop the new track into the folder, then put the card back in your phone. Potential solutions: Try restarting your device by holding down the Power button for 10 seconds then tapping to turn it on again. Check your Wi-Fi or data connection. Poor coverage will impact on push notifications. Uninstall the app you are having a problem with, restart your device, then reinstall the app to see if that helps.

Posted 6 hours ago — By Julian Chokkattu. Computing Don't use streaming apps? Try the best free media players for your local music Rather than using music-streaming apps, you may want something for playing your local music. Good news! There are some good alternatives. These are the best media players you can download for free on Windows.